Keys Non Profit
  • San Bernardino, CA, USA
  • Full Time


Founded in 2009, KEYS is a 501(c)(3) nonprofit organization, private-public partnership, dedicated to enhancing access to supportive services for low-income residents in San Bernardino County.  KEYS provides an array of services including case management to assist families and individuals in accessing existing resources and services within the County.



Under the supervision of the Housing Services Manager, the Stability Specialist (SS) will address customers' immediate needs and work to stabilize their housing crises using community and other resources.  Acts as a primary point of contact within the Family Achievement Center and provides screening, verification, triage, and crisis intervention. The Stability Specialist utilizes tools and resources for evaluating customer needs, identifies solutions to housing needs, facilitates transportation, and coordinates supportive services to homeless families as needed.   Stability Specialists are expected to adhere to the highest standard of social service ethics in the performance of their job requirements.  The SS will work in partnership and collaboration with multiple agencies to help stabilize homeless families.




  • Performs a wide range of outreach activities working with individuals and families who are at risk of losing their housing and/or who are homeless and in need of securing traditional, permanent housing


  • Receives referrals from the San Bernardino County Coordinated Entry System (CES), community partners, walk-ins, Service Coordinators, Program Managers, KEYS staff, and other collaborative partners and conducts standardized screenings (VI-SPDAT) and triages families imminently at-risk for homelessness.


  • Works in coordination with Engagement Coordinator to ensure prioritization and integrated care.


  • Conducts homeless verifications.


  • Schedules appointments for customers with Services Coordinators for completion of the standardized intake and assessment as determined by prioritization score and program standards.


  • Motivates and influences families to divert to other sources of assistance when possible.


  • Screens and immediately addresses safety concerns for the individual and/or children; Connects families with identified safety concerns to resources such as a domestic violence shelter provider.


  • Develops and implements crisis housing plans which include consideration of alternatives to entering the crisis housing system.


  • Arranges for immediate referral to crisis housing when the family does not have an appropriate option for alternative housing.


  • Connects families to immediate supportive services as needed such as mental health, health and wellness, substance abuse, child care, education, and employment, etc.


  • Provides transportation resource assistance for purposes of stabilizing the current housing crisis.


  • Locate and provide van based street outreach to homeless who are on the street or in other non-habitable living situations or shelters.


  • Connect with food pantries, homeless access centers, community businesses and faith based organizations and community services where homeless individuals may be located.


  • Closely monitor clients' progress and if appropriate take action to assist in overcoming housing and financial barriers.


  • Assist client in the obtainment and gathering of necessary documents for eligibility of program(s) and for assistance from government agencies.


  • Educate clients on housing options and related issues.


  • Report and/or coordinate formal/informal progress assessments to referring/sponsoring agencies and other professionals in need of such information within required time limits.


  • Maintain complete and accurate client master files and case notes according to KEYS' requirements, in a timely manner.


  • Maintain consistent accessibility to clients; by returning phone calls and emails, and scheduling appointments in a timely manner.


  • Adhere to all relevant operational and reporting requirements and standards including data standards of KEYS.


  • Perform other duties as requested.



Bachelor's degree in Social Work, Business Administration, or related field or equivalent years of experience in similar field preferred . Demonstrated experience working with populations who are high risk and experiencing homelessness, substance/drug abuse and experience with mental health a strong plus. Minimum of two years of work experience in Social Service Program and/or housing industry.



Full-time, non-exempt position. KEYS provides medical, dental, life and vision insurance options for all full-time employees.  Voluntary 403(b) plan offered.Employees are eligible for enrollment the first of the month following 30 days of continuous employment.  Paid holidays, Vacation and Sick time.




At the time of filing, applicants must show clearly that they meet the minimum requirements.  Based upon information presented in the resume and cover letter, a limited number of candidates with qualifications most representative of the position will be selected for further consideration.




Full Job Description
Keys Non Profit
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